カスタマーサクセスエンジニア/ Customer Success Engineer

A multinational digital adoption platform company is looking for a Customer Success Engineer. The selected candidate will deliver consulting, implementation, enablement, and customer success engineering services to drive customer adoption, retention, and business outcomes. This is a hybrid setup role.

Responsibilities:

• Deliver consulting, implementation, and enablement services through best practices, solution design, rollout strategies, and adoption processes
• Lead strategic projects and initiatives to help customers maximise value from digital adoption solutions
• Develop expertise in platform features, capabilities, and best practices to support customer engagements
• Understand customer business objectives and challenges to tailor effective solutions
• Identify risks proactively, remove roadblocks, and drive measurable customer success outcomes
• Lead onboarding activities, configuration tasks, and integration enablement for new initiatives and advanced workflows
• Host workshops, office hours, and training sessions to accelerate customer adoption
• Monitor customer health metrics and workflows to improve retention and value realisation
• Collaborate with Customer Success Managers, Sales teams, and Product teams to align customer needs with product capabilities
• Create scalable documentation, guides, and playbooks to enhance customer enablement

Requirements:

• More than 3 years of experience in customer-facing or strategic enablement roles such as Customer Success Engineer, Solutions Engineer, Consultant, or Technical Account Manager
• Experience in consulting, solution implementation, and customer enablement
• Foundational understanding of CSS, HTML, JavaScript, and APIs
• Strong understanding of SaaS platforms, integrations, and data workflows
• Ability to analyse reports and leverage AI insights to drive adoption and customer value
• Native level Japanese; business level English

Preferred requirements:

• Experience working with global teams or international stakeholders
• Practical experience using English in a professional setting

About the Company:

This organisation operates in the digital adoption and SaaS technology industry, helping businesses maximise the value of their digital platforms and accelerate digital transformation initiatives. The company is recognised globally for its innovative technology, customer-focused solutions, and collaborative international culture.

Keywords:

デジタルトランスフォーメーション, ソリューションエンジニア, テクニカルアカウントマネージャー, 顧客導入支援, プロジェクト管理, カスタマーエンゲージメント, 求人, 外資系

Job Ref: UZMOTK