カスタマーサクセスマネージャー/ Customer Success Manager

A global IT company is looking for a Customer Success Manager. The selected applicant will serve as the main point of contact for assigned accounts, ensuring customer satisfaction while identifying opportunities for account growth, cross-selling, and upselling.

Responsibilities:

• Manage and grow an individual portfolio of existing customer accounts
• Proactively engage and communicate with accounts
• Build relationships as the primary point of contact to identify, qualify, and develop cross-sell and up-sell opportunities
• Communicate with customers and respond to client requirements quickly and efficiently
• Analyse customer needs and present solutions that meet business requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and identify growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilise Salesforce to properly document activities, accurately forecast opportunities, and communicate opportunity details effectively
• Maintain knowledge of market conditions and competitive activities

Requirements:

• Bachelor’s degree or above is preferred
• Extensive IT knowledge
• Proven track record in achieving and maintaining sales targets
• Strong communication skills
• Native level written and verbal Japanese

About the Company:

A leading global provider of unified IT management solutions, this company empowers organisations with streamlined endpoint visibility, automation, and real-time support. Known for its user-centric platform and rapid innovation, it helps IT teams and job hunters thrive in modern, fast-paced tech environments.

Keywords:

IT, 営業, アカウント管理, 外資系

Job Ref: Q585FR