事業運営マネージャー/ Business Operations Manager

A leading fintech company is seeking a Business Operations Manager. The role is responsible for driving business planning, performance management, and cross-functional operational improvements to support scalable growth.

Responsibilities:

• Develop medium- to long-term business plans, annual budgets, and roadmaps in collaboration with FP&A teams
• Manage enterprise-wide KPIs including ARR, churn rate, and other SaaS performance metrics
• Develop and maintain accurate forecasting and landing forecasts in partnership with Sales and FP&A teams
• Design and implement sales quotas and incentive structures aligned with business objectives
• Optimise CRM processes (HubSpot) to ensure accurate deal and prospect data for decision-making
• Lead cross-functional business improvement and organisational optimisation projects including PMI initiatives
• Analyse sales and operational data to identify bottlenecks and recommend improvements
• Oversee order-to-accounting linkage processes and ensure coordination with outsourced BPO functions
• Ensure accurate and standardised sales data governance across CRM and reporting systems

Requirements:

• More than 3 years of experience in sales operations, business operations, corporate planning, or consulting
• Experience using CRM systems such as HubSpot or Salesforce for business process design and operations
• Strong data analysis and modelling skills using Excel or Google Sheets
• Experience in cross-functional coordination between sales, finance, and product teams

Preferred requirements:

• Experience in KPI management or SaaS business planning i
• Experience in PMI or organisational integration environments
• Business level English (TOEIC 800+)

About the Company:

The organisation operates in the SaaS and financial technology industry, providing data-driven solutions that support business and financial operations. It is a modern, innovation-focused company with a strong emphasis on digital transformation and operational efficiency.

Keywords:

事業企画, 営業企画, 業務改善, KPI管理, データ分析, CRM運用, SaaSビジネス, 事業運営, 求人

Job Ref: NWYK4Q