カスタマーサービス担当者/ Customer Service Representative

An international industrial manufacturing company is looking for a Customer Service Representative. The successful candidate will deliver excellent customer service by processing orders, coordinating with internal and external stakeholders, resolving customer inquiries, and providing administrative support for the Japan office.

Responsibilities:

• Serve as the first point of contact for customer inquiries regarding orders, pricing, products, and scheduling
• Process customer orders in the ERP system and confirm order details, pricing, terms, and delivery schedules
• Maintain accurate shipping and logistics information and provide order updates to customers
• Manage invoicing routines, inventories, and support the collections process
• Handle customer returns and claims and follow up as required
• Document issues in the internal quality system
• Maintain customer and item master data in the ERP system
• Act as liaison between customers, the sales team, production, and supply facilities
• Resolve customer inquiries and complaints through effective information gathering and coordination
• Collaborate with manufacturing to improve sales forecasts, product availability, and on-time delivery
• Coordinate with freight couriers and freight forwarders
• Provide administrative support for the Japan office and legal entity management
• Prepare documents related to social welfare and tax in collaboration with internal teams and external professionals
• Support the planned office relocation from Yokohama to Tokyo

Requirements:

• More than 5 years of experience in B2B customer service
• Industrial experience
• Commitment to improving customer experience
• Understanding of Incoterms 2020 standards
• Ability and willingness to travel up to 5%
• Professional level Japanese; proficient in English

About the Company:

A global industrial manufacturing company providing advanced materials and technology solutions across a wide range of industries. The company is recognised for delivering high-quality products and customer-focused solutions worldwide.

Keywords:

カスタマーサービス, 顧客対応, 受注管理, 物流, サプライチェーン, 在庫管理, 出荷管理, インコタームズ, 事務サポート, 製造業, 求人, 外資系

Job Ref: 0IZ5GJ