カスタマーエクスペリエンスマネージャー/ Customer Experience Manager

An international specialty chemicals company is looking for a Customer Experience Manager. The selected candidate will oversee the end-to-end Order-to-Cash process, optimise customer experience, lead process improvement initiatives, and drive operational excellence through cross-functional collaboration.

Responsibilities:

• Manage the complete Order-to-Cash process, including quotations, order management, and backlog accuracy
• Lead regional Order-to-Cash activities, including lead-time management, milestone tracking, and business escalations
• Support business and financial targets, including OTIF and revenue projections
• Drive continuous improvement initiatives to enhance order processing efficiency and customer satisfaction
• Identify and resolve supply chain process gaps while harmonising processes and improving information flow
• Serve as the primary point of contact for customers and Sales within the assigned segment
• Collaborate with global and regional stakeholders to deliver timely and accurate customer support
• Lead the GBS team to improve customer-facing Order-to-Cash performance

Requirements:

• Bachelor’s degree or above in Business Administration, Finance, Economics, or related field
• More than 3 years of experience in Customer Service or Order-to-Cash
• Basic understanding of import and export operations
• Financial understanding in a business context
• Advanced proficiency in MS Office Suite and Outlook
• Fluent level English or regional language based on assignment

Preferred requirements:

• Equivalent or superior work experience and expertise
• Experience in Supply Chain Management and/or Manufacturing/Operations
• Experience with SAP Sales & Distribution (SD) and Material Management (MM)

About the Company:

A global specialty chemicals company delivering innovative solutions across multiple industries through advanced technologies and sustainable practices. The organisation operates internationally and is recognised for driving operational excellence and customer-focused solutions.

Keywords:

カスタマーサービス, オーダートゥキャッシュ, サプライチェーン, プロセス改善, リーンシックスシグマ, 顧客対応, 業務改善, 求人, 外資系

Job Ref: 8OOQBO