オペレーションマネージャー/ Operation Manager

A global technology and business services company is looking for an Operation Manager. The selected candidate will oversee client operations, financial performance, people management, and continuous improvement initiatives.

Responsibilities:

• Manage Client Service Level Agreements and implement improvement plans
• Drive revenue performance through forecasting, budgeting, and financial tracking
• Lead recruitment, training, development, and performance management of teams
• Review operational reports and performance metrics to identify improvement areas
• Build strong relationships with client partners and represent operational interests
• Guide direct reports on company policies, standards, and corrective actions
• Conduct regular one-on-ones and provide ongoing performance coaching
• Foster employee engagement and resolve workplace issues effectively
• Collaborate with Training, HR, Quality, WFM, and TA teams to resolve operational issues
• Implement best practices and adjust staffing to meet changing client requirements
• Participate in client business reviews and performance discussions

Requirements:

• Experience in working BPO/Contact Centers/Customer Support
• Prior experience in performance management, KPI management
• Proficient in written and spoken English and Japanese

About the Company:

A multinational provider of digital business solutions for corporate clients. This award-winning company partners with local businesses in several countries, driving their clients’ success.

Keywords:

オペレーション管理, テクノロジー, ビジネスサービス, ITサービス, 求人, 外資系, 大阪 求人

Job Ref: J2SX0R