カスタマーサービス担当者/ Customer Service Representative

A global industrial components company is looking for a Customer Service Representative. The selected candidate will manage accounts, provide solutions, and deliver superior service to customers and distributors.

Responsibilities:

• Manage assigned accounts by overseeing order-related activities through proactive customer communication
• Provide timely support to customers and distributors while cooperating closely with account managers
• Build and maintain customer relationships by promoting products and services
• Foster cross-functional collaboration to enhance efficiency and alignment across departments
• Support Salesforce-related tasks and utilise proactive tools to manage the entire order lifecycle

Requirements:

• Bachelor’s degree or above in Business Management, Marketing, or a technical field preferred
• More than 3 years of relevant work experience
• Proven experience with account management and customer support
• Experience with SAP and CRM systems (Salesforce preferred)
• Proficient in computer skills, including Excel
• Native level Japanese; basic level English

About the Company:

A worldwide leader in the manufacturing of access solutions. They are a recognised enterprise that markets their products within various major industries. This well-established company values innovation and strives for operational excellence.

Keywords:

カスタマーサービス, 受注管理, アカウント管理, カスタマーサポート, 産業製品, 求人, 外資系

Job Ref: B37TPH