カスタマーサービスマネージャー/ Customer Service Manager

A renowned semiconductor manufacturing equipment company is seeking a Customer Service (Order Processing) Manager. The selected candidate will oversee end-to-end order operations and lead cross-functional collaboration to drive service performance.

Responsibilities:

• Manage and develop the performance of the customer service team
• Oversee order processing and expedite management activities
• Track and improve key performance indicators
• Handle and resolve customer service escalations
• Collaborate with and manage the India-based CSR team
• Coordinate with HQ customer service operations counterparts

Requirements:

• Bachelor’s degree or equivalent in engineering, or operations management
• More than 5 years of experience in the semiconductor industry or manufacturing industry
• More than 3 years of experience in people management
• Knowledge of account management
• Business level Japanese and English

About the Company:

A leading global provider of innovative semiconductor manufacturing equipment, this company plays a crucial role in advancing chip technology for the electronics industry. With a strong commitment to precision engineering and cutting-edge solutions, it supports the world’s top semiconductor manufacturers in achieving greater efficiency and performance.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: JH7O3P