コマーシャルリニューアルスペシャリスト/ Commercial Renewal Specialist

A multinational financial information and analytics company is looking for a Commercial Renewal Specialist. The selected candidate will manage customer retention and subscription renewals across a portfolio of small to mid-sized accounts, supporting revenue retention, customer satisfaction, and commercial execution for Data and KYC solutions. This is a hybrid setup role.

Responsibilities:

• Manage renewal and retention activities across a portfolio of small to mid-sized customer accounts
• Execute end-to-end renewal processes for subscription-based solutions, including Data and Know Your Customer (KYC) related products
• Engage proactively with customers on renewal timelines, pricing discussions, contractual documentation, and retention conversations
• Partner with Sales Managers and internal Operations, Compliance, and Customer Service teams to support account coverage and issue resolution
• Maintain accurate renewal forecasting, pipeline visibility, and customer records using CRM systems
• Participate in customer business reviews and regular customer touchpoints to strengthen relationships and identify retention risks or expansion opportunities
• Respond promptly and professionally to customer enquiries regarding renewals, product usage, and customer requirements
• Ensure renewal and retention activities comply with company policies, regulatory standards, and ethical guidelines
• Utilise AI-supported tools and processes to improve efficiency and enhance decision-making where applicable

Requirements:

• Bachelor’s degree or equivalent in Business, Finance, Economics, or a related discipline
• Experience in account management, commercial renewals, customer retention, customer success, or related client-facing roles
• Ability to manage multiple renewal cycles and retention activities across small to mid-sized accounts
• Analytical and detail-oriented mindset with experience in forecasting, pipeline management, and contract execution
• Understanding of subscription-based business models
• Interest in AI technologies and willingness to learn how AI can improve business processes and operational efficiency
• Awareness of responsible AI practices, including risk management and ethical use
• Experience with Data, Risk, Financial Information, Compliance, or Know Your Customer (KYC) related products
• Business level Japanese and English

About the Company:

This company operates in the financial information and analytics industry, providing Data, Risk, Financial Information, Compliance, and Know Your Customer (KYC) related solutions. It serves customers through subscription-based products and technology-enabled business solutions.

Keywords:

商業更新, 顧客維持, サブスクリプション, アカウントマネジメント, カスタマーサクセス, 顧客関係管理, データ, コンプライアンス, 金融情報, 求人, 外資系

Job Ref: 9RSAVK