シニアクライアントサクセスマネージャー/ Senior Client Success Manager

A renowned market research and advisory firm is looking for a Senior Client Success Manager. The selected candidate will strengthen client relationships, increase solution adoption, and develop account strategies that deliver long-term value. This is a hybrid role.

Responsibilities:

• Manage client relationships to improve satisfaction, retention, and engagement
• Understand strategic priorities and align advisory solutions with business needs
• Develop account plans that deepen stakeholder relationships and identify growth opportunities
• Engage senior executives to align goals and establish future account roadmaps
• Oversee client onboarding, solution adoption, and customer success milestones
• Conduct business reviews, demonstrate ROI, and coordinate issue resolution with internal teams

Requirements:

• Bachelor’s degree or above
• More than 7 years of customer success or account management experience within the business services, market intelligence, and tech insights industries
• Knowledge of customer business objectives, strategize around challenges, and develop growth plans focused on delivering measurable value
• Proficient in written and spoken Japanese and English

Preferred requirements:

• Experience in market research

About the Company:

A leading market research and advisory firm specialising in information technology, digital transformation, and data-driven business insights. The company supports organisations across industries with strategic analysis, industry intelligence, and consulting services to drive innovation and growth.

Keywords:

カスタマーサクセス、顧客関係管理、アカウントマネジメント、市場調査、求人, 外資系

Job Ref: MHA5W4