シニアフィールドサービスマネージャー/ Sr. Field Service Manager

An international semiconductor equipment company is seeking a Senior Field Service Manager. The selected candidate will lead the field service team, ensuring efficient service operations and high customer satisfaction.

Responsibilities:

• Direct field service operations to ensure safety, quality, and performance at customer sites
• Manage on-site installations, maintenance, and troubleshooting according to company policies
• Ensure timely project completion and customer FAC sign-off
• Oversee scheduling, skill development, and training of field service staff
• Manage service contracts and support services to meet customer commitments
• Resolve customer issues using global cross-functional support teams
• Lead service operations including staffing, cost control, and personnel development
• Ensure compliance with safety standards and corrective action participation at customer sites
• Maintain regular on-site customer engagement to ensure satisfaction
• Collaborate with global service teams to resolve field issues and enhance processes
• Promote best practices across all customer sites within the territory
• Drive continuous and profitable growth through scalable service solutions

Requirements:

• Bachelor’s degree or above in engineering
• More than 8 years of experience managing field service teams and foreign contractor management
• Experience in customer relations within the semiconductor capital equipment industry
• Proven experience managing major semiconductor customer sites, especially in diffusion, etch, lithography, or wet process
• Experience with foundry, OSAT, or compound semiconductor clients is a plus
• Proficient in SAP, Salesforce, and MS Office Suite
• Skilled in failure analysis and Kaizen methods (8D, fishbone, 5Why)
• Ability and willingness to travel frequently to multiple site locations
• Fluent level English

About the Company:

A leading global provider of process equipment solutions for a wide range of markets such as LEDs and semiconductors. Headquartered in the United States, the company also has offices in Europe and Asia.

Keywords:

半導体, フィールドサービス, カスタマーサポート, エンジニアリングマネジメント, 継続的改善, サービス契約, 求人, 外資系

Job Ref: 73DD3H