カスタマープラントクオリティエンジニア/ Customer Plant Quality Engineer

A global automotive technology company is looking for a Customer Plant Quality Engineer. The selected candidate will handle customer claims, analyse quality issues, coordinate problem-solving with manufacturing and R&D teams, and support quality improvement activities as part of a global team.

Responsibilities:

• Handle customer claims, analyse problems, and prepare reports
• Recognise actual product usage and customer situations through customer evaluations and market information
• Analyse suspected faulty units using FTA and other quality tools to identify root causes and implement countermeasures
• Collaborate with cross-functional teams to resolve quality issues quickly
• Obtain 4M change information and submit change requests
• Conduct market analysis to assess applicability
• Work with manufacturing and R&D teams to obtain precise information for quality improvement
• Communicate with customers and internal stakeholders regarding quality issues and analysis
• Collaborate with Programme Management, R&D, Production Planning, and other relevant teams
• Create 8D reports including 5-Why analysis
• Gather and analyse information to support quality improvement and customer satisfaction
• Apply logical thinking and problem-solving skills to quality issues
• Support local sites as part of a global team
• Adapt to a diverse global working environment
• Take ownership of quality activities and work proactively with related partners

Requirements:

• Bachelor’s degree or above
• More than 5 years of experience in quality within an automotive Tier-1 supplier
• More than 3 years of experience as a customer interface
• Experience in claim handling
• Experience creating 8D reports including 5-Why analysis
• Possess a valid driver's licence
• Fluent level Japanese (JLPT N1); proficient in English

Preferred requirements:

• Extensive knowledge of electric components, module components, related technologies, and industry trends
• Knowledge and experience of ISO 9001, IATF 16949, and PPAP
• Experience in 4M change management
• Knowledge of ISO and IATF

About the Company:

This company operates in the automotive technology industry, providing electronic and related technology solutions for automotive applications. It operates as part of a global team supporting automotive customers and operations across multiple countries.

Keywords:

カスタマープラントクオリティエンジニア, 顧客品質, 品質管理, 品質改善, 自動車業界, クレーム対応, 故障解析, 顧客対応, 求人, 外資系

Job Ref: SWY7PB