カスタマークオリティマネジメントエンジニア/ Customer Quality Management Engineer

A global technology company is looking for a Customer Quality Management Engineer. The selected candidate will manage customer quality requirements, support product development and production phases, coordinate failure analysis and returns, and provide technical expertise to customers and internal teams.

Responsibilities:

• Manage quality and environmental compliance requests from customers in Japan
• Support customers throughout product development, production launch, and high-volume manufacturing phases
• Coordinate customer returns and communicate findings and results to customers
• Support local Sales Engineers during customer visits by providing technical expertise
• Manage APQP for new programmes and coordinate PPAP approvals as required
• Track failure analysis requests and provide regular status updates to customers
• Prepare and present technical reports, including 8D reports, to technical and non-technical audiences
• Ensure compliance with customer requirements relating to environmental, reliability, and product quality issues
• Assist with customer surveys
• Travel within Asia and the United States to support business operations
• Collaborate effectively with global personnel across diverse cultural backgrounds

Requirements:

• Bachelor’s degree or above in Engineering, Physics, Electronic Engineering, or a related technical field
• Proven experience in customer interaction
• Computer literacy and proficiency in MS Office Suite
• Ability and willingness to travel within Asia and the United States
• Professional level English and Japanese

Preferred requirements:

• Familiarity with semiconductor device physics, assembly, SMT processing, or IATF 16949 standards

About the Company:

This company operates in the technology industry, providing semiconductor and related solutions to customers globally. It works with customers and teams across diverse international markets.

Keywords:

カスタマー品質管理, 品質保証, 品質管理, 顧客対応, 半導体, 半導体デバイス, 失敗解析, 環境コンプライアンス, 製品品質, 求人, 外資系

Job Ref: CUYHBX