カスタマークオリティマネージャー/ Customer Quality Manager

A multinational semiconductor technology company is looking for a Customer Quality Manager. The selected candidate will manage customer quality activities, resolve quality issues, lead customer communications, and collaborate with cross-functional teams to ensure high standards of quality and continuous improvement.

Responsibilities:

• Manage customer quality requirements, inquiries, and issues as the primary interface for pre-sales and post-sales support
• Review failure analysis reports and co-develop 8D reports to support customer communications and issue resolution
• Manage customer communications regarding quality issue diagnosis, root cause analysis, and corrective actions
• Investigate quality issues and implement effective corrective actions through hands-on problem-solving
• Develop and execute continuous improvement strategies by conducting root cause analyses and driving process enhancements
• Collaborate with cross-functional teams to resolve quality issues
• Provide guidance during new product introductions and process improvements through active participation in problem-solving activities
• Project manage customer audits across Asia as the primary customer-facing contact
• Ensure compliance with industry standards and regulatory requirements
• Drive adherence to quality management systems, including ISO, VDA 6.3, and IATF 16949
• Lead special projects requiring immediate attention to support quality objectives

Requirements:

• Bachelor’s degree or above in Electrical Engineering or a related field
• 10-15 years of experience in Semiconductor IC Engineering and Quality functions
• Experience in customer-facing quality roles
• Experience in at least three of the following areas: Customer Quality Engineering, Quality Management Systems, PCN Administration, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering, or Production Quality Control within the Semiconductor IC industry
• Good understanding of semiconductor manufacturing processes, IC testing, and ATE test correlation with device behaviour and quality
• Knowledge of IC silicon and package failure mechanisms, reliability, failure analysis processes, testing tools, and reporting
• Hands-on experience with quality tools, methodologies, statistics, and structured problem-solving techniques
• Ability and willingness to travel
• Professional level Japanese and English

Preferred requirements:

• Master’s degree in Electrical Engineering or a related field

About the Company:

A globally recognised semiconductor technology company specialising in integrated power semiconductors and power delivery solutions. The company is committed to innovation, sustainability, and delivering advanced technologies to customers worldwide.

Keywords:

半導体, 品質保証, 顧客品質, 品質管理, 故障解析, 信頼性評価, 半導体製造, 求人, 外資系

Job Ref: LCS505