カスタマーサービススーパーバイザー/ Customer Service Supervisor

A foreign medical device firmy is searching for a Customer Service Supervisor. The chosen applicant will be ensuring timely and accurate order processing while maintaining high service standards. This is a hybrid role.

Responsibilities:

• Supervise and lead a Customer Service or Order Management team to ensure timely and accurate processing of customer orders and inquiries
• Act as the go-to person for the Customer Service or Order Management team and stakeholders involved in the order-to-cash process and SAP topics
• Provide regular feedback, coaching, and support to team members to foster a positive and productive work environment
• Develop and implement training programs to enhance team skills and support cross-training across functions
• Establish and analyse customer service metrics or KPIs, identify areas for improvement, and implement corrective actions
• Ensure data integrity during the order entry process and define quote-to-cash workflows, procedures, and policies
• Liaise with IT, Commercial, Logistics, Planning, Finance, and other departments to support daily operations and assigned projects
• Support internal audits, follow up on outstanding issues, and serve as a point of escalation when needed

Requirements:

• More than 5 years of experience in customer service or order management roles
• 1-2 years in a supervisory or leadership position
• Extensive experience with SAP (S/4HANA)
• Experience in inquiry management and customer communication
• Strong understanding of the order-to-cash process and supply chain management principles
• Good analytical and problem-solving skills
• Strong written and verbal communication and interpersonal skills
• Possess a valid certification in SAP is preferred
• Professional level Japanese and English
  

About the Company:

A foreign company specialising in advanced technologies for medical device cleaning, disinfection, and sterilisation. The company supports healthcare professionals by offering products that help ensure safe and efficient workflows in medical environments.

Keywords:

カスタマーサービス, サポート, サプライチェーン, 注文管理, 医療機器, 医療, 外資系

Job Ref: 6IFJ6Q