Senior Director - Technology Operations
A multinational leader in the entertainment industry is looking for a Senior Director - Technology Operations. The selected candidate will oversee the smooth and efficient operation of application, field, and infrastructure services to ensure continuous improvement and exceptional guest experiences.
Responsibilities:
- Lead and manage Application Services, Field Services, and Infrastructure Services teams to drive operational excellence
- Champion a Destination Technology Support model to ensure fast and effective service resolution
- Represent technology in site-level leadership meetings and cross-functional initiatives as the delegate to the Technology Site Leader
- Act as a trusted partner to park leadership, ensuring alignment between technology efforts and business goals
- Drive SLA-based performance management, using KPIs to monitor trends and improve services
- Coordinate with D&T Delivery teams to ensure a successful transition from delivery to support for new systems
- Collaborate with the Operational Excellence team to monitor site-level system health, compliance, and incident readiness
- Provide executive support for major incident responses and post-incident reviews
- Cultivate a high-performing team culture focused on learning, growth, and service excellence
Requirements:
- More than 10 years of progressive IT leadership experience in operations, support, or service delivery
- Proven experience managing multi-disciplinary technology teams in complex, guest-facing environments
- Experience with organisational change management, team development, and strategic planning
- Strong command of IT service management (ITSM), ITIL practices, and SLA-driven operations
- Professional level Japanese and English
About the Company:
A firm with a foreign affiliation. The company's world view and attractions, which were established with unique ideas, are well-liked and attract a large number of tourists from Japan and other countries. As an entertainment corporation, the back office has numerous staff members with various occupations, making it a very diverse and flat environment.
Keywords:
テクノロジー運営, ITサービス管理, SLA, チームリーダーシップ, ITIL, 組織改革, 求人, 外資系
Job Ref: A8UK53
仕事内容

雇用形態 : FULL_TIME
専門分野 : IT
職種 : ITマネジメント
業界 : マスコミ
給与 : ¥18,000,000 - ¥23,000,000 per annum
勤務形態: オフィス・現場勤務
職務レベル: 部長・ディレクター
主な使用言語: 日本語 - ビジネスレべル
その他の使用言語: 英語 - ビジネスレべル
勤務地 : Osaka
FULL_TIME求人番号 : A8UK53-4EDC608B
掲載日 : 2025年6月29日
担当コンサルタント : Emani Okamoto
kansai information-technology/it-management 2025-06-29 2025-08-28 media Osaka JP JPY 18000000 23000000 23000000 YEAR Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true