ソリューションコンサルタント/ Solutions Consultant

A global technology company is seeking a Solutions Consultant to support Geo product operations and strategy. The selected candidate will manage user support programs, deliver insights, and drive cross-functional collaboration across multiple platforms.

Responsibilities:

• Lead strategic programs to integrate user feedback into the product development lifecycle
• Monitor and analyse user insights from support channels to enhance the user experience
• Oversee social support operations and vendor collaboration to ensure efficient and effective user interactions
• Manage social listening initiatives to inform product improvements
• Act as the point of contact for specialised programs such as Trusted Tester and Accessibility escalations
• Analyse feedback data across platforms
• Identify and implement operational improvements in collaboration with cross-functional teams
• Engage with internal stakeholders to drive program adoption

Requirements:

• Bachelor’s degree or above
• More than 4 years of work experience
• Proficient in working with data and managing cross-functional projects
• Strong skills in communication, stakeholder management, and project management
• Fluent level English

About the Company:

One of the world’s most renowned technology companies that focuses on Internet-related services. With a long history of successful operations in the digital world, this institution is set to continue its expansion and product diversification in the years to come.

Keywords:

ソリューションコンサルタント, ユーザーサポート, プロジェクト管理, ソーシャルリスニング, プロダクト戦略, 求人, 外資系

Job Ref: 1NMLFG