テクニカルサポートエンジニア/ Technical Support Engineer

An international automotive technology company is looking for a Technical Support Engineer. The selected candidate will manage support requests, perform technical troubleshooting, and collaborate with internal teams to resolve customer issues. This is a hybrid setup and contract role.

Responsibilities:

• Handle technical support requests in English or Japanese
• Summarise and report customer requirements and support status
• Verify and update technical support inputs from customers
• Coordinate with internal teams to align on support requirements
• Triage problems and conduct basic troubleshooting
• Resolve issues using established support knowledge bases

Requirements:

• Practical experience in support operations and metrics
• Prior experience in troubleshooting and problem-solving
• Experience in the automotive industry
• Proficient in Python and at least one other programming language
• Skilled in using JIRA, Confluence, and GitHub
• Knowledge of data analysis and reporting
• Familiarity with cloud services and programming
• Basic skills in software and MS Excel
• Proficient in written and reading English; Japanese is a plus

About the Company:

A global leader in software-defined mobility innovation, this company blends cutting-edge technology with automotive expertise to build the future of connected, safe, and sustainable transportation. Backed by deep resources and a mission-driven culture, it offers forward-thinking professionals the opportunity to drive real-world impact in mobility and smart city development.

Keywords:

テクニカルサポート, 自動車業界, プログラミング, データ分析, トラブルシューティング, ハイブリッド勤務, 求人, 外資系

Job Ref: PUSEIG