グローバルサービスエンジニア/ Global Service Engineer

A global IT company is looking for a Global Service Engineer. The selected candidate will provide Tier 1 Service Desk support, monitor systems, and manage incidents and service requests.

Responsibilities:

• Provide Tier 1 Service Desk support following ITIL 2011 processes
• Monitor global technology environments and take action on alerts
• Manage ticket routing, execute break/fix instructions, and escalate incidents
• Fulfill service requests remotely, executing system changes and managing ticket lifecycles
• Ensure timely updates and communication with key stakeholders based on ticket priority
• Maintain and update Run Book documentation for workflows and procedures

Requirements:

• Bachelor’s degree or equivalent
• 1-3 years of experience in front-line technical support
• Experience with IT infrastructures technologies and VoIP Telephony technologies
• Prior experience with ITSM system (Remedy)
• Proven experience supporting global customers

About the Company:

Headquartered in the United States, this company is a multinational provider of communications solutions to the financial services industry.

Keywords:

ソフトウェア, プログラミング, IT, 技術職, 求人, 外資系

Job Ref: CS14II