ITサポートスペシャリスト/ IT Support Specialist

An international premium co-working spaces company is looking for an IT Support Specialist. The selected candidate will provide IT assistance, troubleshooting, and support to ensure smooth operations across the organisation.

Responsibilities:

• Liaise and consult with the Infrastructure Team and other departments as needed
• Perform remote hand duties for the Infrastructure Team at Mini Data Centres and record changes
• Support the Operations Team and maintain healthy communication
• Provide IT assistance and troubleshooting to staff and in-house clients
• Train end-users on hardware functionality and software programs
• Report and record IT incidents in a timely manner
• Monitor and track company assets including hardware and software
• Update computer software and upgrade hardware and systems
• Maintain databases and ensure system security
• Document IT processes
• Stay updated with technological advancements and trends in IT support

Requirements:

• Bachelor’s degree or above in computer science, information technology, or a similar field
• More than 3 years of experience in IT Support/Helpdesk Support
• Experience in documenting processes and monitoring performance metrics
• Exceptional technical support and troubleshooting skills
• In-depth knowledge of computer hardware, software, and networks
• Knowledge of Data Centre equipment (Routers, Switches, Servers)
• Capable to keep up with technical innovation and trends in IT support
• Ability to determine IT needs and resolve queries

About the Company:

This company is a leading provider of premium co-working spaces and business solutions, offering flexible, innovative environments that support professionals and businesses. With a focus on global expansion and personalised services, it empowers job hunters by fostering dynamic workspaces designed for collaboration, growth, and success.

Keywords:

ITサポート, ヘルプデスク, データセンター, ITトラブルシューティング, ハードウェア, ソフトウェア, ネットワーク, 技術革新, プロセス文書化, ITサポート業界, 求人, 外資系

Job Ref: FGZWT8