データアナリスト/ Data Analyst
A renowned eCommerce company is seeking a Data Analyst. The selected candidate will oversee real-time service performance and drive continuous improvement through data-driven decisions.
Responsibilities:
- Monitor real-time dashboards and key service metrics (SLA, supply quality, on-time delivery)
- Take corrective actions, including alerts and issue escalation, to maintain standards
- Collaborate cross-functionally to resolve operational bottlenecks
- Analyse root causes of disruptions and implement immediate improvements
- Lead daily service quality briefings and report trends to management
- Create and maintain SOPs for interventions and escalations
- Use data to optimise staffing and capacity planning
- Train front-line teams on best practices for service quality
- Drive continuous improvement and service recovery initiatives
Requirements:
- Bachelor’s degree or above in Business, Operations, or related field
- More than 5 years of experience in service operations, quality management, or real-time monitoring
- Experience in high-volume environments like logistics, customer support, or call centres
- Prior leadership or team coordination experience
- Proficient with Genesys, NICE, Salesforce, Tableau, or similar platforms
- Strong skills in dashboards, KPI tracking, and root cause analysis
- Possess a valid Lean Six Sigma or quality certification is a plus
- Knowledge of SLAs and service metrics
- Professional level Japanese and English
About the Company:
A leading player in Japan’s dynamic eCommerce industry, this company excels in delivering innovative online retail solutions with a strong focus on customer satisfaction and digital growth. Recognised for its cutting-edge technology and collaborative work environment, it offers exciting career opportunities for job hunters seeking to thrive in the internet and eCommerce sector.
Keywords:
Data Analysis, Business Analysis, Logistics Planning, Supply Chain Planning, Real Time Monitoring
データ分析, ビジネス分析, ロジスティクスプランニング, サプライチェーンプランニング, リアルタイムモニタリング, 求人, 外資系
Job Ref: H4GL9Y
仕事内容

雇用形態 : FULL_TIME
専門分野 : IT
職種 : データ分析
業界 : インターネット・ニューメディア
給与 : ¥5,000,000 - ¥6,000,000 per annum
勤務形態: オフィス・現場勤務
職務レベル: 一般社員
主な使用言語: 日本語 - ビジネスレべル
その他の使用言語: 英語 - ビジネスレべル
勤務地 : Tokyo
FULL_TIME求人番号 : H4GL9Y-08DA3E5F
掲載日 : 2025年5月21日
担当コンサルタント : Yen Han
kanto information-technology/data-analysis 2025-05-21 2025-07-20 new-media-and-internet Tokyo JP JPY 5000000 6000000 6000000 YEAR Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true