データアナリスト/ Data Analyst

A renowned eCommerce company is seeking a Data Analyst. The selected candidate will oversee real-time service performance and drive continuous improvement through data-driven decisions.

Responsibilities:

• Monitor real-time dashboards and key service metrics (SLA, supply quality, on-time delivery)
• Take corrective actions, including alerts and issue escalation, to maintain standards
• Collaborate cross-functionally to resolve operational bottlenecks
• Analyse root causes of disruptions and implement immediate improvements
• Lead daily service quality briefings and report trends to management
• Create and maintain SOPs for interventions and escalations
• Use data to optimise staffing and capacity planning
• Train front-line teams on best practices for service quality
• Drive continuous improvement and service recovery initiatives

Requirements:

• Bachelor’s degree or above in Business, Operations, or related field
• More than 5 years of experience in service operations, quality management, or real-time monitoring
• Experience in high-volume environments like logistics, customer support, or call centres
• Prior leadership or team coordination experience
• Proficient with Genesys, NICE, Salesforce, Tableau, or similar platforms
• Strong skills in dashboards, KPI tracking, and root cause analysis
• Possess a valid Lean Six Sigma or quality certification is a plus
• Knowledge of SLAs and service metrics
• Professional level Japanese and English

About the Company:

A leading player in Japan’s dynamic eCommerce industry, this company excels in delivering innovative online retail solutions with a strong focus on customer satisfaction and digital growth. Recognised for its cutting-edge technology and collaborative work environment, it offers exciting career opportunities for job hunters seeking to thrive in the internet and eCommerce sector.

Keywords:

Data Analysis, Business Analysis, Logistics Planning, Supply Chain Planning, Real Time Monitoring

データ分析, ビジネス分析, ロジスティクスプランニング, サプライチェーンプランニング, リアルタイムモニタリング, 求人, 外資系

Job Ref: H4GL9Y