テクニカルサービスエンジニア/ Technical Service Engineer

A global insurance solutions company is looking for an Technical Service Engineer. The selected candidate will provide IT system support, coordinate production support projects, and oversee testing and automation tasks.

Responsibilities:

• Provide IT support for business applications and infrastructure, troubleshoot system issues, and lead root-cause analysis
• Manage system enhancement projects to improve operational efficiency
• Maintain system support documentation, create reports, and automate operational processes
• Monitor infrastructure health, escalate issues to the global IT team, and follow up on major incidents
• Participate in testing activities, review test plans, and manage testing efforts
• Support training activities by preparing documentation and delivering training sessions

Requirements:

• Bachelor’s degree or above in a technical discipline
• More than 5 years of experience in software development or engineering organisations
• More than 5 years of experience in different IT areas, working through the business analysis, design, development, production support and infrastructure
• More than 5 years of experience leading implementations of mission-critical applications supporting diverse technologies
• Skilled in distributed technologies such as Python, .NET, C#, XML, and IIS, as well as Web Services, APIs, HTML, JavaScript, and database technologies (Oracle, SQL Server)
• Knowledge of cloud hosting, server availability, and network security protocols
• Ability and willingness to travel domestically and internationally
• Business level Japanese and English

About the Company:

A global leader in insurance solutions, the company provides risk management and support services to clients worldwide. It is known for its innovative technology and customer-focused approach.

Keywords:

運用サポート, ITシステム, インフラ管理, 自動化, クラウドホスティング, ネットワークセキュリティ, 求人, 外資系

Job Ref: Z0FU1D