クライアントサービスアソシエイト/ Client Services Associate

An international financial services company is seeking a Client Services Associate. The selected candidate will support customer service operations, manage administrative tasks, handle client communications, and ensure compliance with regulatory requirements. This is a long-term haken role.

Responsibilities:

• Handle client queries through telephone and written communication
• Support customers with product administration and relationship management
• Complete administrative tasks accurately and efficiently including branch administration
• Review, follow up, and close pending work within expected timescales
• Ensure compliance with regulatory and legislative requirements
• Identify efficiency improvement opportunities to enhance customer experience
• Collaborate with team members to support a one-team approach across Client Services
• Manage and prioritise workload in a fast-paced environment
• Assist in improving current operational processes
• Monitor and manage incoming tasks throughout the day to meet deadlines
• Communicate professionally with customers through emails and letters

Requirements:

• Practical experience in customer service
• Experience handling phone-based customer support
• Experience in business writing including customer emails and letters
• Ability to work under tight deadlines and manage time effectively
• Passion for delivering excellent customer service
• Competency in MS Office Suite
• Competency in PC and smartphone usage
• Professional level Japanese; proficient in English

Preferred requirements:

• Understanding of KYC/AML requirements
• Experience identifying concerns related to KYC and CDD

About the Company:

A global financial services organisation specialising in customer support and product administration services. The company provides international financial solutions and focuses on delivering high-quality client service and operational excellence.

Keywords:

カスタマーサービス, クライアントサービス, 事務管理, 顧客対応, 金融サービス, コンプライアンス, 英語対応, 求人, 外資系

Job Ref: 3S4Z4Q