シニアCSスペシャリスト/ Sr. CS Specialist

An international healthcare organisation is seeking a Sr. CS Specialist. The selected candidate will manage order processing, customer service operations, system control, and continuous improvement initiatives while collaborating with cross-functional teams to ensure efficiency and compliance.

Responsibilities:

• Manage end-to-end order processing in collaboration with outsourcing teams to ensure stable operations
• Coordinate with internal departments on product control, shipping restrictions, and backorder support
• Handle customer inquiries related to orders from dealers
• Analyse and improve the efficiency of order processes for capital products
• Collaborate with sales, marketing, regulatory, global planning, and supply chain teams to ensure accurate demand signals
• Propose and implement process improvements to enhance order processing efficiency
• Support smooth product phase-in and phase-out operations
• Drive actions on short UBD, inactive inventory, and minimise cost impact through coordination with business partners
• Resolve customer complaints and identify root causes to prevent recurrence
• Maintain SAP master data related to supply chain operations
• Organise system requirements, submit requests, and conduct testing for SAP enhancements
• Manage and maintain EDI parameters within order conversion systems
• Ensure compliance with company policies and regulatory requirements
• Support audits by preparing materials and explaining processes including SOX compliance
• Utilise reporting tools such as BO, BW, Power BI, Data Mart, and SAP for reporting
• Initiate continuous improvement activities to enhance service quality, efficiency, and accuracy
• Provide training to team members to improve work quality

Requirements:

• Bachelor’s degree or equivalent
• 1-5 years of experience in customer service or related roles
• Experience in order processing, customer service operations, and system management
• Knowledge of SAP systems, EDI processes, and reporting tools
• Ability to handle customer inquiries and resolve issues effectively
• Proficiency in SAP CRM, ECC and GTS, Business Objects, Business Warehouse, MS Excel and Access
• Knowledge of VBA macros and Power BI
• Professional level Japanese (TOEIC 700+); business level English

Preferred requirements:

• Experience with additional IT systems and tools such as VBA macros and Power BI

About the Company:

A global healthcare organisation delivering innovative solutions and services to improve patient outcomes and operational efficiency. The company is recognised for its strong international presence and commitment to quality and compliance.

Keywords:

カスタマーサービス, 受注管理, 在庫管理, 業務改善, データ分析, 医療機器, 求人, 外資系

Job Ref: 7H3QGZ