カスタマーサービスリーダー/ Customer Service Lead

A renowned life science company is looking for a Customer Service Lead. The selected candidate will oversee end-to-end order management, lead customer service operations, and ensure timely, high-quality product delivery while resolving complex issues.

Responsibilities:

• Manage end-to-end order process from order intake to final delivery across B2C and B2B channels
• Collaborate with internal and external stakeholders to resolve escalations, inquiries, and complaints
• Coordinate communication during delivery delays, stockouts, and logistics disruptions
• Lead and develop the customer service team, including workload management and training
• Monitor inventory, cold chain products, and logistics risks to ensure service continuity
• Drive process improvements, system accuracy, and cross-functional coordination including finance and IT

Requirements:

• More than 5 years of customer service in manufacturing industry (especially fresh food and perishable products)
• Proficient in SAP (SD module) and SFDC for order management
• Skilled in MS Office Suite
• Fluent level Japanese; business level written and spoken English

About the Company:

This life science company supports industries all over the world with various agricultural products. The company believes in providing customers with high-quality and environmentally friendly solutions.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: CDWIDO