カスタマーソリューションズリード/ Customer Solutions Lead

A global biotechnology research organisation is looking for a Customer Solutions Lead. The selected candidate will drive end-to-end customer implementation, adoption, and value realisation while acting as a key liaison between clients and internal teams.

Responsibilities:

• Lead end-to-end implementation projects including planning, stakeholder alignment, and timeline management
• Configure customer environments, support data mapping, and align workflows with quality and monitoring processes
• Deliver training programs, develop Japanese-language materials, and ensure smooth transition to steady state
• Build adoption strategies, track usage metrics, and execute actions to drive retention and expansion
• Act as primary contact for issue resolution, collaborating with product and engineering teams
• Develop playbooks, manage risks, and maintain account reporting while ensuring regulatory compliance

Requirements:

• Bachelor’s degree or above
• More than 5 years of experience in customer success, implementation, technical account management or programme delivery for software in complex enterprise environments
• Proficient in MS 365 tools
• Knowledge with Jira, Zendesk, Salesforce and product analytics platforms
• Ability and willingness to travel
• Native level written and spoken Japanese; business level English

Preferred requirements:

• Experience in food manufacturing, quality assurance or environmental monitoring
• Prior experience with enterprise SaaS deployments, data migration and change management
• Knowledge of basic microbiology concepts

About the Company:

A multinational biotechnology research organisation. The company creates and sells products that are focused on ensuring the safety of both animals and food. Customers gain the ability to protect their brands and produce better goods.

Keywords:

カスタマーサクセス, 導入支援, プロジェクト管理, バイオテクノロジー, 品質管理, データ分析, 求人, 外資系

Job Ref: WVUE0M