カスタマーケア/ Customer Care

A renowned furniture manufacturer is looking for a Customer Care professional. The selected candidate will handle end-to-end order management and coordinate with global and internal teams to ensure exceptional customer satisfaction.

Responsibilities:

• Manage daily order processing and respond to inquiries from dealer partners
• Ensure all orders, including those in the US system, are processed accurately
• Follow up with suppliers to secure on-time delivery and fulfillment
• Handle warranty and service claims to ensure timely resolutions
• Coordinate with logistics to meet delivery expectations
• Collaborate with internal and global stakeholders to support business goals

Requirements:

• More than 5 years of experience leading customer order process, order fulfilment, on-time delivery, and handling difficult customers with after-sales service
• Experience in the furniture industry is preferred
• Skilled in MS Windows applications
• Proficient in written and spoken Japanese and English

About the Company:

An award-winning furniture manufacturer headquartered in the USA. The company has manufacturing facilities in America, Europe and Asia, and sales offices, distributors, licensees and consumers in a number of countries.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: KT1FAT