注文管理とカスタマーサービス/ Order Management & Customer Service

A global specialty chemicals company is looking for an Order Management & Customer Service professional. The selected candidate will manage the end-to-end order process, customer communication, and support operational efficiency across internal systems.

Responsibilities:

• Process customer orders, returns, and related transactions in ERP and manual systems
• Maintain and troubleshoot ERP master data and resolve system issues
• Coordinate information between internal teams, vendors, and customers
• Handle import shipment documentation and communication
• Prepare monthly sales reports and necessary invoices
• Support compliance with global policies, audits, and internal controls

Requirements:

• Bachelor’s degree or above
• 5-6 years of experience in customer service or SCM
• Knowledge of ERP SAP/ MS System
• Understanding of global order management process/ international trade
• Fluent level written and verbal Japanese and English

About the Company:

A global specialty chemicals company specialising in the production of high-performance materials, additives, and chemical intermediates. Serving industries like automotive, construction, and agriculture, the company focuses on innovation and sustainability to deliver solutions that drive efficiency and environmental responsibility.

Keywords:

サプライチェーン, 物流, ロジスティクス, 求人, 外資系

Job Ref: 8ROCQM