カスタマーサクセスマネージャー/ Customer Success Manager

A leading cross-border payment gateway company is seeking a Customer Success Manager. The selected candidate will ensure customer satisfaction and help clients achieve their goals with our products and services.

Responsibilities:

• Enable the payment gateway for customers by reviewing applications and addressing concerns
• Build and maintain strong customer relationships, acting as a trusted advisor
• Understand customers' business objectives and guide them on product usage
• Collect and analyse customer feedback, identifying issues and proposing solutions
• Collaborate with cross-functional teams to implement customer success initiatives
• Conduct check-ins and business reviews to ensure customer satisfaction and identify upsell opportunities
• Provide training and guidance to optimise product usage
• Monitor and analyse customer usage data to identify trends

Requirements:

• Prior experience in customer success or customer support in financial services or IT
• Excellent interpersonal communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to manage multiple customer accounts simultaneously
• Experience using customer success software or CRM tools is a plus

Benefits:

• Flexible, Hybrid or Remote options
• 10 days regular vacation, additional 5 days summer and 5 days winter vacation
• Paid birthday holiday
• Self-learning allowance
• Language training for Japanese/English

About the Company:

A renowned cross-border payment gateway company, powering payments for major platforms. The company supports merchants with robust payment infrastructure and is international, with a significant proportion of non-Japanese employees.

Keywords:

顧客成功, 支払いゲートウェイ, クロスボーダー, 金融サービス, IT業界, データ分析, 求人, 外資系

Job Ref: P2FPK8