カスタマーサクセスマネージャー/ Customer Success Manager

A global IT services company is looking for a Customer Success Manager. The selected candidate will lead customer relationship management, drive satisfaction, and support service improvement initiatives. This is a contract role.

Responsibilities:

• Drive customer satisfaction using data analysis and proactive engagement
• Manage customer escalations and resolve issues efficiently
• Identify operational challenges and align services for upsell or cross-sell opportunities
• Build and maintain strong customer relationships
• Maintain and report on customer health metrics internally
• Lead and coordinate Quarterly Business Reviews

Requirements:

• Experience in account management or project management in customer facing roles and situations
• Knowledge of pharmacovigilance domain and technology
• Ability and willingness to travel
• Proficient in written and spoken Japanese and English

About the Company:

A global IT company in the life sciences sector. The company has a long history of specialising in building cutting-edge technology platforms that revolutionise healthcare around the world.

Keywords:

ビジネス, 営業, セールス, アカウントマネジメント, 求人, 外資系

Job Ref: 1ID2ZZ