ファシリティシニアマネージャー/ Facilities Sr. Manager

A global facilities management company is hiring a Facilities Senior Manager (Lead). The selected candidate will lead account operations, client engagement, and strategic facility management across a key client portfolio.

Responsibilities:

• Act as a trusted advisor, managing the contract relationship and driving value creation
• Ensure operational excellence through oversight of on-site delivery teams
• Oversee financial performance and ensure appropriate resource allocation
• Build SME-level client relationships and identify opportunities for service expansion
• Coach and mentor facility management staff to deliver superior service
• Drive continuous improvement through process optimisation and technology adoption
• Conduct client meetings and manage the resolution of facility-related issues
• Develop strategic FM objectives aligned with client's business needs
• Support EHS compliance and business continuity programs
• Manage facility inspections, reporting, and dashboards
• Oversee capital projects, budget planning, and financial analysis
• Supervise staff performance, recruitment, and resource strategy
• Act as a single point of contact for senior client communication
• Manage risk, resolve escalations, and support account growth plans

Requirements:

• Practical experience in facility management and client account leadership
• Proven experience leading teams and managing P&L in a matrix organisation
• Skilled in strategic planning, customer relationship management, and consultative selling
• Ability to act as a single point of contact for senior clients
• Skilled in risk management, industry insights, and cross-border client support
• Professional level Japanese and English

About the Company:

A global leader in real estate and facilities management, this company delivers integrated solutions that enhance building performance and workplace experience. Backed by cutting-edge technology and deep industry expertise, it supports clients across diverse sectors with customised strategies that drive operational excellence.

Keywords:

ファシリティマネジメント, 戦略的計画, アカウントマネジメント, 顧客関係管理, 契約管理, クロスボーダー業務, リーダーシップ, 求人, 外資系

Job Ref: S44XZG