クライアントサービスアドバイザー/ Client Services Advisor

An international luxury fashion organisation is seeking a Client Services Advisor. The selected candidate will deliver luxury-standard customer service, manage omni-channel order support, and build strong customer relationships to enhance retention and sales performance.

Responsibilities:

• Provide luxury-standard customer service through email, telephone, live chat, and social media
• Manage customer orders and logistics using order management systems and databases
• Ensure accurate handling of orders across omni-channel platforms
• Handle customer escalations professionally and escalate internally when necessary
• Build strong relationships with customers to deliver personalised client experiences and improve retention
• Develop detailed knowledge of products and collections
• Contribute proactively to enhancing client experience across channels
• Maintain high standards of luxury service awareness at all times
• Drive customer retention through CRM and clientelling activities
• Support sales growth and turnover through proactive customer engagement

Requirements:

• More than 2 years of experience in e-commerce customer service, retail, or luxury brands
• Experience using ticketing systems, CRM systems, order management systems, and omni-channel initiatives
• Excellent written and spoken communication skills with luxury-standard language proficiency
• Strong client relationship and interpersonal skills
• Positive and service-minded attitude with eagerness to exceed customer expectations
• Ability to work flexible schedules aligned with business needs
• Native level Japanese; fluent level English

Preferred requirements:

• Proficient in Korean

About the Company:

A globally recognised luxury fashion organisation with a strong presence in the international retail and e-commerce industry. The company is known for its contemporary fashion collections, customer-focused approach, and innovative digital retail experience.

Keywords:

ラグジュアリー, カスタマーサービス, Eコマース, クライアントサービス, ファッション, オムニチャネル, リテール, デジタル接客, 顧客対応, 求人, 外資系

Job Ref: QUBQE6