カスタマーサービス担当/ Customer Service Representative

A global chemical company is searching for a Customer Service Representative. The selected applicant will be responsible for end-to-end order management, customer service support, and logistics coordination to ensure accurate and timely order fulfilment.

Responsibilities:

• Manage order fulfilment processes, including sales orders, debit/credit notes, rebates, commissions, purchase orders, delivery orders, and invoicing in SAP
• Coordinate with supply points and logistics partners to ensure timely shipment and fulfilment of customer orders
• Follow up and monitor open orders, track shipments, review documents, identify and resolve issues, and keep customers and relevant internal functions informed of any deviations
• Communicate proactively with customers regarding SAP order updates, including order confirmations, delivery schedules, pricing, forecasts, order solicitation, and delivery dates
• Investigate and resolve customer queries within set service targets
• Arrange import and export shipping documents and required certificates
• Coordinate import and export customs clearance with agents
• Input data into the system for import tax and duty payments
• Arrange local deliveries according to customer requirements by liaising with transport service providers
• Manage inventory control through supply and demand forecasting
• Support inter-company transfer price calculations by providing logistics cost data
• Perform administrative duties such as document filing, dispatching documents, and sending product samples through courier services
• Ensure full compliance in order processing and logistics documentation in accordance with internal policies and external regulations

Requirements:

• College diploma or above (bachelor’s degree is preferred)
• Strong knowledge of import and export procedures and related documentation
• Hands-on experience with SAP or similar ERP systems
• Experience working in a multinational corporate environment
• Proficient in MS Office
• Effective communication skills with both internal and external stakeholders
• Proficient in Japanese; business level written and verbal English

Preferred Requirements:

• Knowledge of Letter of Credit processes

About the Company:

A global chemical company specialising in performance chemicals, providing solutions for industries such as energy, manufacturing, and consumer goods. It focuses on innovation, sustainability, and operational excellence to support diverse applications across international markets.

Keywords:

サポート, 事務, カスタマーサービス, 物流, サプライチェーン, 輸入, 輸出, 化学, 製造業者, 外資系

Job Ref: 1YTSHU