キーアカウントマネージャー/ Key Account Manager

A multinational logistics and supply chain company is looking for a Key Account Manager. The selected candidate will build strong partnerships with key clients and drive strategic account growth through cross-functional collaboration. This is a hybrid setup role.

Responsibilities:

• Build and maintain long-term relationships with key clients across departments
• Understand client and industry needs, and anticipate market trends
• Propose solutions aligned with client goals and manage performance-level expectations
• Resolve client issues and identify opportunities for process improvements
• Participate in RFPs, contract negotiations, and conduct formal business reviews
• Attend national and local industry events to expand the network
• Collaborate with marketing to enhance sales impact
• Coordinate with internal teams to ensure service delivery meets expectations
• Identify value-added services with the Value Engineering and Customer Success teams
• Lead internal process improvement initiatives and track their progress
• Develop strategic account plans with detailed yearly action items
• Report account performance and client insights regularly to regional teams
• Analyse client data in the context of industry trends
• Maintain accurate client records and activity logs in Salesforce
• Ensure compliance with ISO quality standards and complete required training
• Coach and mentor junior sales team members
• Travel to client sites as needed, including interstate

Requirements:

• Bachelor’s degree or above in a related field
• More than 5 years of experience in complex solution selling to C-level executives
• Proven experience in the logistics or supply chain industry
• Skilled in MS Office Suite and CRM (Salesforce)
• Strong leadership, negotiation, and presentation skills
• Ability and willingness to travel
• Possess a valid MBA qualification is a plus
• Professional level Japanese; fluent level English

About the Company:
An international provider of logistics solutions, this organisation offers a range of supply chain and transportation services to clients across the globe in the pharmaceutical and healthcare industries.

Keywords:

ロジスティクス, サプライチェーン, 営業戦略, 顧客関係管理, ソリューション営業, プロジェクト管理, 求人, 外資系

Job Ref: UD6P5D