Operations Trainee (Operations, Customer Service, Support)

The company is a leading global logistics services provider to the international diamond, gem, and jewelry industry, as well as the global luxury goods industry. They offer expert services including logistics, security, customs brokerage, bonded storage, and vaulting services. The company is known for its smooth, expedient, and professional service tailored to specific needs.

Responsibilities:

• Operation (Primary Focus)

  • Arrange vehicles based on import/export shipment schedules.
  • Handle shipment coordination, including record export related cargo data (weight/size).
  • Manage cargo handover/receipt at TYO office, including communication with internal teams and clients.

• Customer Service (Rotation Phase)
• Coordinate export arrangements based on client requests.
• Arrange pickups and airline bookings in accordance with shipment timelines.
• Input shipment details accurately into Malca-Amit system.
• Communicate with clients to confirm instructions and provide updates.

• Sales Support (Rotation Phase)

  • Assist in preparing quotations in response to client and sale representative’ requests.
  • Create presentation materials and data for customer meetings.
  • Support internal procedures for onboarding new clients, including KYC process.

Requirements:

• Recent graduate
• A team-oriented mindset, willing to assist across departments during peak periods
• Good communication skills, with a positive attitude toward internal and external interactions
• Willingness to learn and grow within a supportive, multicultural workplace
• Basic PC skills (e.g., Microsoft Excel, Outlook)
• Japanese language proficiency (JLPT N2 or above preferred), basic English reading/writing capability
• Reliable, detail-oriented, and proactive with a flexible working style

About the Company:

This international transportation and logistics company provides thorough solutions for storage and transportation of luxury goods.

Keywords:

ビジネス, 営業, セールス, アカウントマネジメント, 求人, 外資系, 物流, ロジスティクス, 配送, 流通, カスタマーサポート, カスタマーサービス, 営業サポート, オペレーション,

Job Ref: T86ZEJ