Head of Onboarding & Client Renewals Experience

A renowned investment banking organisation is hiring a Head of Onboarding & Client Renewals Experience. The selected candidate will lead initiatives to enhance client journeys and ensure alignment with global and local standards. This is a direct contract to perm role.

Responsibilities:

• Drive enhancements in client journeys based on global initiatives and local needs
• Review and approve business requirements, testing, and translations for local flows
• Propose improvements and escalate issues in relevant forums
• Lead optimisation meetings and align priorities with global stakeholders
• Collaborate with internal teams to ensure integrated client experiences
• Analyse journey data and implement actions based on insights

Requirements:

• Bachelor’s degree or above in business, marketing, finance, or a relevant domain is ideal
• Experience in project management and coordination (client experience enhancement)
• Knowledge with AML/KYC practices and compliance requirements
• Skilled in using dashboards and CRM systems to monitor and optimise client journeys
• Possess valid JSDA, Sales Representative (level 1,2) certification is ideal

About the Company:

An international investment banking organisation highly specialised in online trading and investment, this company provides financial solutions to customers across the globe.

Keywords:

人事, 総務, 採用,リクルート, リクルートメント, 求人, 外資系

Job Ref: N3QCZY