ヘルプデスク / Help Desk

A global industrial manufacturer of control systems is looking for a Tech Support Engineer (Help Desk). The selected candidate will handle client technical inquiries, coordinate product investigations and repairs, and support electrical system solutions and documentation.

Responsibilities:

• Respond to client inquiries via email and phone regarding product quality and technical issues
• Coordinate product investigations with factories and arrange repair processes
• Manage dispatch of service engineers and oversee repair execution (chargeable and non-chargeable)
• Analyse technical issues and implement solutions for electrical systems and components
• Prepare technical reports and communicate investigation results to clients
• Collaborate with cross-functional teams to improve processes and support engineering projects

Requirements:

• Bachelor’s degree or above
• Experience of dealing with claim from clients
• Prior experience at foreign companies
• Background in industrial, electricity, mechanical, etc. heavy industry, power generation, chemical, oil refining chemical plant, or automobile
• Native level Japanese; proficient in English (TOEIC 600+)

About the Company:

A US-based industrial manufacturer of control systems. This company supplies components to various industries including aerospace, national defence, manufacturing and energy sectors.

Keywords:

ヘルプデスク、テクニカルサポート、品質保証、トラブルシューティング、技術文書作成、エンジニアリング、求人, 外資系

Job Ref: 2EE5AZ