シニアカスタマーサービススペシャリスト/ Senior Customer Service Specialist
A global healthcare solutions company is looking for a Senior Customer Service Specialist. The selected candidate will oversee order management and customer support for purification and filtration solutions.
Responsibilities:
- Manage orders and customer transactions for key purification and filtration accounts
- Coordinate with logistics, suppliers, and planners to ensure timely order fulfilment and inventory management
- Support issue resolution on partner portals and order platforms
- Use SAP to set delivery priorities, manage shipments, and monitor schedules
- Identify process improvement opportunities through reporting and analysis
- Handle customer complaints related to order management using Salesforce
Requirements:
- Experience in SAP system
- Understanding of order management systems
- Excellent interpersonal communication skills
- Professional level Japanese; proficient in spoken English
About the Company:
A global leader in healthcare solutions dedicated to advancing patient care through innovative medical technologies. The company delivers a broad range of trusted products and services to support healthcare professionals across hospitals, clinics, and specialised care settings.
Keywords:
カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系
Job Ref: POS5PI
仕事内容

雇用形態 : 正社員
専門分野 : 秘書/ビジネスサポート
職種 : カスタマーサービス
業界 : メーカー
給与 : ¥5,000,000 - ¥8,000,000 per annum
勤務形態: オフィス・現場勤務
職務レベル: 中間管理職
主な使用言語: 日本語 - ビジネスレべル
その他の使用言語: 英語 - ビジネスレべル
勤務地 : Tokyo
FULL_TIME求人番号 : POS5PI-C0D89D6F
掲載日 : 2025年6月27日
担当コンサルタント : Leo Tsang
kanto secretarial-business-support/customer-service 2025-06-27 2025-08-26 manufacturing-and-production Tokyo Tokyo JP JPY 5000000 8000000 8000000 YEAR Robert Walters https://www.robertwalters.co.jp https://www.robertwalters.co.jp/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true