シニアカスタマーサービススペシャリスト/ Senior Customer Service Specialist

A global healthcare solutions company is looking for a Senior Customer Service Specialist. The selected candidate will oversee order management and customer support for purification and filtration solutions.

Responsibilities:

• Manage orders and customer transactions for key purification and filtration accounts
• Coordinate with logistics, suppliers, and planners to ensure timely order fulfilment and inventory management
• Support issue resolution on partner portals and order platforms
• Use SAP to set delivery priorities, manage shipments, and monitor schedules
• Identify process improvement opportunities through reporting and analysis
• Handle customer complaints related to order management using Salesforce

Requirements:

• Experience in SAP system
• Understanding of order management systems
• Excellent interpersonal communication skills
• Professional level Japanese; proficient in spoken English

About the Company:

A global leader in healthcare solutions dedicated to advancing patient care through innovative medical technologies. The company delivers a broad range of trusted products and services to support healthcare professionals across hospitals, clinics, and specialised care settings.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: POS5PI