カスタマーケアスペシャリスト / Customer Care Specialist

A global logistics company is looking for a Customer Care Specialist. The selected candidate will manage customer satisfaction, engagement, and operations support across various touchpoints.

Responsibilities:

• Build strong customer relationships through daily interaction and proactive communication
• Respond to inquiries, prepare quotations, and follow up to ensure closure
• Support onboarding by transferring requirements into internal systems
• Process customer orders and ensure accurate operational execution
• Collaborate with Finance to adjust credit limits and address account challenges
• Investigate and resolve complaints while identifying root causes for improvement

Requirements:

• Strong stakeholder relationships
• Excellent time management skills
• Professional level Japanese and English

About the Company:

A logistics organisation, this global business employs thousands of people around the world and specialises in the provision of air freight, sea freight, overland, and logistics services to a broad range of customers and industries.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: VSBPRU