カスタマーケアマネージャー/ Customer Care Manager

A renowned industrial automation company is hiring a Customer Care Manager. The selected candidate will lead project execution from quote to cash, ensuring efficiency, customer satisfaction, and operational excellence.

Responsibilities:

• Lead monthly performance review meetings and report on key metrics
• Oversee development and execution of project plans, ensuring timely documentation delivery
• Mitigate contract penalties and control post-order project costs
• Build and manage a high-performing customer care and project team
• Implement global standard processes, tools, and quote-to-cash systems
• Serve as escalation point and maintain strong relationships with internal and external stakeholders

Requirements:

• Bachelor’s degree or equivalent
• More than 5 years of experience in successful management of multisite, and multi-country projects
• More than 2 years of experience in managing a team

About the Company:

An industrial automation company specialising in flow control technologies. Offers tailored solutions to improve performance and reliability across energy, processing, and manufacturing sectors.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: 8B150I