ゼネラルマネージャー/ General Manager

A multinational travel retail company is looking for a General Manager, Japan. The selected candidate will oversee operations, drive financial performance, and lead business growth while managing multiple F&B outlets.

Responsibilities:

• Oversee daily operations of F&B outlets ensuring compliance with regulations, health & safety, and brand standards
• Manage manpower planning, supply chain, equipment maintenance, and quality control
• Recruit, train, and lead outlet managers and staff while fostering a high-performance culture
• Develop and manage budgets, forecasts, and P&L while driving revenue growth
• Ensure excellent service and product quality while handling escalated customer concerns
• Build and maintain strong relationships with airport authorities, brand partners, vendors, and suppliers

Requirements:

• Bachelor’s degree or above in Hospitality, Business Administration, or related field
• More than 10 years of multi-unit F&B or hospitality management experience
• Proven experience in P&L management
• Strong understanding of Japanese food safety, labour laws, and operational compliance
• Proven negotiation skills with stakeholders and vendors
• Fluent level written and verbal Japanese and English

About the Company:

A global leader in travel retail, this company connects travellers with premium brands through innovative retail experiences at airports worldwide. With a strong presence across key international hubs, it offers dynamic career opportunities in a fast-paced, customer-focused environment.

Keywords:

飲食, ゼネラルマネージャー, 空港オペレーション, 損益管理, サプライチェーン管理, 顧客体験, コンプライアンス, 事業開発, 求人, 外資系

Job Ref: SP5XTB