アカウントスーパーバイザー/ Account Supervisor

A global professional services organisation is looking for an Account Supervisor. The selected candidate will manage customer inquiries, safety incidents, and cross-functional coordination for toy-related QA and product communication.

Responsibilities:

• Handle customer complaints and technical inquiries from stakeholders
• Provide accurate technical explanations with QA teams
• Respond to escalated safety and quality issues and ensure follow-up
• Manage safety incidents and coordinate investigations and reporting
• Create and review product instructions and safety documentation
• Coordinate with global teams and manage project timelines and deliverables

Requirements:

• Experience in managing customer support or QA in consumer products
• Fluent level Japanese; business level reading, written, and spoken English

Preferred requirements:

• Experience working with overseas vendors or global organisations
• Skilled in translating technical documents related to product safety, warnings, or user instruction
• Strong organisational and project management skills
• Knowledge of toy safety standards (e.g., ST, ASTM, CPSIA, EN71)

About the Company:

This global professional services organisation has broad experience delivering solutions that help its customers in the areas of supply chain management, logistics, and more.

Keywords:

ビジネス, 営業, セールス, アカウントマネジメント, 求人, 外資系

Job Ref: 21MWA6