SCマネージャー/ SC Manager

A global electric products manufacturer is looking for a SC Manager. The selected candidate will provide exceptional support to customers, ensuring their needs are fulfilled efficiently while maintaining strong relationships.

Responsibilities:

• Provide responsive and high-quality support for customer inquiries through various channels
• Identify up- and cross-selling opportunities and proactively engage customers
• Process orders, quotes, credits, and rebills with accuracy, collaborating with internal teams
• Maintain and update account details in CRM systems
• Educate customers on self-service tools and promote process improvements
• Assist the Sales team with customer order details and relationship management

Requirements:

• Bachelor’s degree or above
• Previous customer service experience in an industrial manufacturing setting is ideal
• Familiarity with MS Office Suite, SAP, Salesforce, or similar enterprise systems
• Strong interpersonal communication skills
• Professional level Japanese and English (Level A2+)

About the Company:

An international manufacturer of electric parts and products, this company holds a large number of patents and offers highly innovative product solutions as a global leader in the industrial sensor industry.

Keywords:

カスタマーサポート, 製造業, CRMシステム, SAP, セールスフォース, 注文処理, 顧客関係,求人, 外資系

Job Ref: 8P832N