Customer Support Director

A global medical devices company is looking for a Customer Support Director. The selected candidate will lead and improve customer support operations by collaborating with cross-functional teams and driving service enhancements.

Responsibilities:

• Partner with business and functional leaders to drive customer support initiatives
• Identify and execute service margin improvement strategies
• Streamline internal processes within the Customer Support team
• Optimise inventory levels, turnover, and fill rates
• Monitor and report key performance indicators
• Analyse service history data to assess equipment condition and define service requirements

Requirements:

• More than 5 years of experience in medical or life science market is preferred
• Experience using SAP and SFDC in business is a plus
• Possess valid driver’s licence
• Ability and willingness to travel
• Business level English is ideal

About the Company:

An international organisation responsible for engineering and surveying systems and equipment, this company has a strong reputation for quality. A provider of imaging technology to clients across the world, this company employs thousands.

Keywords:

カスタマーサービス, サポート, コミュニケーション, 接客, 求人, 外資系

Job Ref: SR4PG9