エンドユーザーテクニカルスペシャリスト/ End-user Technical Specialist

A multinational insurance company is looking for a Technical Specialist, End User Collaboration Solutions. The selected candidate will manage and support Office 365 services and email infrastructure while driving automation and troubleshooting collaboration tools.

Responsibilities:

• Administer, configure, and troubleshoot Office 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Intune
• Monitor and optimise infrastructure to support CI/CD environments
• Deploy and maintain email gateways, hybrid Exchange, Active Directory, and Microsoft 365 components
• Create and manage mail flow rules, SPAM filtering, and perform message tracing
• Troubleshoot messaging, call quality, Intune BYOD, and mail delivery issues under SLA
• Automate and orchestrate infrastructure processes and tasks using PowerShell
• Lead critical issue resolution and mentor team members
• Document knowledge and develop process materials to improve support
• Design and implement change requests aligned with business requirements
• Collaborate with global IT teams to support Office 365 and other collaboration tools

Requirements:

• Practical experience in Azure AD, O365 tools (Exchange, Teams, SharePoint, OneDrive, Yammer, etc.)
• Prior Azure logs, Intune endpoint management experience on physical devices with SCCM or Intune
• Experience with the ServiceNow ticketing tool is ideal
• Understanding of the SharePoint Online environment
• Proficient in PowerShell scripting for all O365 modules
• Knowledge of Power Platform (PowerApps/Power BI/Power Automate) is a plus
• Familiarity with ITIL processes, including Change/Problem/Service request and Incident management is desired
• Proficient in English and Japanese

About the Company:

An international financial services group operating mostly in Asia and North America, this company provides financial advice, insurance, and wealth/asset management solutions for individuals, groups, and institutions. It occupies a prestigious position as one of the leading financial institutions worldwide.

Keywords:

エンドユーザーサポート, メールゲートウェイ, インフラ運用, 求人, 外資系

Job Ref: ORBPLQ