カスタマーアカウントマネージャー/ Customer Account Manager

A multinational digital security company is hiring a Customer Account Manager. The selected candidate will manage key customer relationships, driving service adoption, satisfaction, and growth opportunities.

Responsibilities:

• Serve as the primary contact for SaaS customers and build strong relationships
• Support the full customer journey from onboarding through renewal to ensure long-term success
• Partner with sales and delivery teams to ensure seamless implementation and customer integration
• Monitor service usage data to identify opportunities for improvement and expansion
• Collaborate with internal stakeholders to optimise product usage and customer value
• Act as a trusted advisor by understanding client needs and identifying up-sell opportunities
• Educate customers on new product features and ensure alignment on strategic goals
• Lead contract and pricing renewals while minimising risk and maximising value
• Provide accurate revenue and resource forecasts using internal CRM tools
• Conduct customer health checks and proactively resolve renewal risks

Requirements:

• Bachelor’s degree or equivalent in Business, Marketing, or Engineering
• More than 5 years in a sales or account management role within Financial Institutions or FinTech
• Proven experience coordinating multiple stakeholders in complex sales processes
• Strong understanding of Japan's domestic payment ecosystem, including FeliCa
• Proficient in SaaS/cloud technology and agile delivery models in financial services
• Awareness of payment cards and the personalisation industry
• Ability and willingness to travel domestically
• Native level Japanese; proficient in English

About the Company:

A global leader in digital identity and security solutions, this company empowers businesses and governments with advanced technologies in data protection, biometrics, and secure connectivity. Known for its innovation and reliability, it offers a dynamic environment where job seekers can contribute to cutting-edge projects that shape the future of secure digital interactions.

Keywords:

フィンテック, 顧客管理, サブスクリプションサービス, アカウントマネジメント, デジタル決済, SaaS営業, クラウドソリューション, セールス拡大, リテンション戦略, 求人, 外資系

Job Ref: KU33E9