シニアエスカレーションサポートエンジニア/ Senior Escalation Support Engineer

An international IT company is looking for a Senior Escalation Support Engineer. The qualified candidate will be in charge of providing technical solutions and support for enterprise customers. This is a hybrid setup position.

Responsibilities:

• Lead investigations on the company's products for customers
• Build and maintain strong relationships with large enterprise customers
• Act as the primary point of contact for technical inquiries and issues
• Own problem resolution and collaborate with internal teams
• Analyse technical issues and propose solutions to prevent them
• Work closely with engineering teams on customer issues

Requirements:

• Experience in providing technical solutions and support for enterprise customers
• Prior experience as an escalation engineer working with support engineers, R&D and QA teams
• Knowledge of Linux Operating System (mandatory), Windows Operating System (mandatory), Basic Networking, Virtualization, Cloud Technologies, K8S, Databases (Elasticsearch, MongoDB, PostgreSQL)
• Strong interpersonal skills
• Ability to convey complex technical information to both technical and non-technical stakeholders
• Native level Japanese; business level written and verbal English

About the Company:

A multinational IT firm that provides cloud services, digital security solutions and online enterprise platforms for giant corporations across various industries. With headquarters in the US, this organisation provides excellent career opportunities.

Keywords:

サポート, エンジニア, IT, テクノロジー, テクニカル, 外資系

Job Ref: SPN4EA