カスタマーサクセスマネジメントアソシエイト/ Customer Success Management Associate

A global leader in ratings and integrated risk assessment is looking for a Customer Success Management Associate. The chosen applicant will serve as a customer advocate, helping clients achieve their goals and derive lasting value from solutions and services.

Responsibilities:

• Act as a customer advocate, ensuring clients achieve their desired outcomes with View solutions and derive ongoing value from the relationship
• Lead the post-sales client lifecycle, coordinating with internal stakeholders from Sales to Product teams to drive retention and client satisfaction
• Map the customer journey, provide strategic guidance, and continuously assess client health to improve the overall customer experience
• Build trusted relationships with clients to empower them with proactive coaching and support, enabling self-sufficiency throughout their lifecycle
• Collaborate with Product Management and Product Strategy teams to improve product quality, collecting and sharing insights from regular client feedback forums
• Conduct C-SAT surveys and handle NPS outreach to give clients a platform to influence product and service improvements
• Coordinate responses to client requests and act as the centralised point of contact between clients and internal teams
• Assist in preparing and sharing market insights to highlight the organisation’s expertise, internally and externally

Requirements:

• Bachelor’s degree or above in business, economics, finance, marketing, or a related field.
• 1-3 years of experience in direct business-to-business client-facing roles (commercial data, analytics, regulatory, or finance industries are ideal)
• Understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
• Strong understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases
• Basic understanding of artificial intelligence concepts
• Excellent verbal and written communication skills, including the ability to deliver high-level presentations and detailed product demonstrations
• Ability and willingness to travel
• Fluent level Japanese and English

About the Company:

The company is a global leader in ratings and integrated risk assessment, helping clients navigate uncertainty through risk analysis and insights. Its Structured Finance Group assigns and monitors credit ratings for securities backed by pools of residential mortgage loans, auto loans, and other asset classes.

Keywords:

金融サービス, 金融, コンプライアンス, 外資系

Job Ref: 2VN1FA