ハウスキーピングマネージャー/ Housekeeping Manager

A foreign hospitality company is looking for a Housekeeping Manager. The chosen applicant will manage and coordinate housekeeping operations, ensuring guestrooms, public areas and back-of-house areas meet hotel standards.

Responsibilities:

• Direct and coordinate all housekeeping associates to ensure daily operations are completed on time and in accordance with hotel standards
• Monitor the cleaning and servicing of guest rooms, public areas and back-of-house areas to ensure consistent quality and readiness
• Conduct regular inspections of guest rooms and service areas to maintain cleanliness, hygiene, repair standards and staff grooming compliance
• Coordinate closely with Front Office to ensure rooms are prepared according to arrival, departure and special guest requirements
• Ensure turndown service, VIP arrangements and special guest requests are handled promptly and efficiently
• Coordinate with Engineering to ensure all areas of the resort and hotel are maintained in good condition
• Supervise contractors to ensure agreed quality standards are maintained
• Maintain par stock levels for guest supplies to ensure smooth operations
• Oversee inventory control, purchasing, disbursement and cost management for the department
• Oversee minibar operations to ensure revenue accuracy, stock control and minimal losses
• Oversee linen, uniform and guest laundry operations to ensure timely processing, delivery and proper billing
• Prepare duty rosters, vacation schedules and manpower planning to ensure efficient staffing levels
• Lead, train and develop housekeeping employees, ensuring compliance with hotel policies, health & safety standards and legal requirements while promoting teamwork and high morale
• Ensure employees are selected, trained, evaluated and rewarded in compliance with the existing employee management system
• Coach, counsel, discipline and develop subordinate employees
• Maintain accurate documentation and timely submission of operational reports, including room status and guest request records
• Administer and monitor Lost & Found in accordance with hotel policies
• Maintain Lost & Found records in accordance with hotel procedures
• Prepare, monitor and control the hotel’s annual Housekeeping budget

Requirements:

• More than 3 years of work experience in the Rooms department
• Knowledge of OPERA and its functions
• Knowledge of hygiene management and cleaning standards
• Excellent communication and interpersonal skills
• Business level Japanese and English

About the Company:

A foreign hospitality group specialising in luxury hotels, resorts, residences, and wellness experiences across Asia and other global destinations.

Keywords:

ホスピタリティ, ホテル, 外資系

Job Ref: RIIASN