アカウントマネージャー/ Account Manager

A multinational, award-winning media company is seeking an Account Manager. The selected candidate will oversee client engagement, product adoption, renewal negotiations, and customer success initiatives.

Responsibilities:

• Build relationships with university clients to strengthen engagement and secure contract renewals
• Analyse customer usage and trends to identify upselling and cross-selling opportunities
• Negotiate price increases during contract renewals
• Deliver onboarding, user training, and product adoption consulting for faculty and students
• Develop retention strategies, organise user group meetings and webinars, and implement improvements based on NPS results
• Manage client enquiries and track tasks and progress using Salesforce

Requirements:

• More than 3 years of experience in customer success, account management, or post-sales roles
• Experience using CRM/SFA tools
• Prior experience in sales, inside sales, business development, or territory management roles
• Proven experience supporting or selling SaaS, legal technology, research, or information solutions
• Proficient in generative AI and machine learning
• Knowledge with customer adoption, renewal, retention, and account growth strategies
• Fluent level Japanese; proficient in English

About the Company:

A multinational award-winning media company based in North America. With over a decade of experience serving clients across industries, they became one of the most successful firms in the world.

Keywords:

ビジネス, 営業, セールス, アカウントマネジメント, 求人, 外資系

Job Ref: YVALLA